Terms and Conditions

Terms and Conditions

By using this web site you are agreeing to be bound by the terms and conditions set out in this policy. If you do not agree to be bound by the terms and conditions please do not continue to use this web site.
Alpinair.co.uk & associated parties exclude any liability, including that for negligence, for the content or products from the Alpinair.co.uk web site or any products sold through it, to the maximum extent permitted by the relevant law. Alpinair.co.uk has taken care in the development of the content on the site and to the fullest extent permitted disclaims all warranties of any kind. Use of this site and any transactions are governed by English law. Usage will be deemed to have taken place in England and subject to the jurisdiction of the English courts. All products sold are subject to 12-month guarantee (from date of sale) against seizure; leakage, corrosion and fitment providing the correct installation procedures have taken place (no consequential loss of any kind will be covered, vehicle recovery, travel expenses, mileage, labour etc).  If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.  These terms and conditions do not affect consumer statutory rights. Errors and omissions accepted.

Where a warranty issue is present (see below compressor warranty for additional criteria required for compressor warranty) the replacement past must be supplied by Alpinair and will be invoiced accordingly. Should a replacement not be available from Alpinair then we will do out utmost to source a suitable replacement, under no circumstances will we be liable to paying for a part not supplied/approved by us (replacement sourced without our prior knowledge from automotive dealership) we reserve the right to repair, replace or refund. Upon return of failed item (with a copy of the original invoice or invoice number) credit will be arranged once inspection has been fully carried out and item agreed as warranted, should the item be deemed as not faulty (fault of installation/incorrect installation procedures/damage during installation) then the item will be returned with no credit and will remain payable to the prices on the replacement part invoice that refers. It may be necessary to return said item to original manufacturer where there decision is final and replacement part invoice remains payable.

Compressors Installation Procedure.
All compressors should be replaced once a full system flush has been undertaken followed with a replacement receiver drier/accumulator and expansion valve/orifice tube. At this time the system needs to be checked for evidence of why the original unit failed (fans working correctly, no blockages, system cycling at correct intervals, correct oil type/qty) in certain circumstances it may be necessary to change the condenser, Failure to do so will invalidate warranty.

Compressor Warranty.
Compressors that have failed may be subject to further investigation by the manufacturer in which case it will be necessary for the original invoice stating exactly what has been changed and work carried out (to also include the mileage and current mileage when part was changed) to be supplied, failure to do so will invalidate warranty from the manufacturer. Remanufactured compressors will also require the same information as above. All returned compressors must be returned with the original oil in place and capped; this is vital to ascertain why the unit has failed. These terms are additional criteria for compressors to which then the above warranty terms will also take affect.

Surcharge Returns.
All compressors that are surcharged must be returned in original packaging and the fittings must be blanked to avoid oil spillage. Upon receipt the credit for the surcharge will be raised. Invoices with surcharge invoiced along with part must be paid in full with no deduction.

General Returns.
Any products no longer required that were supplied correctly will be subject to small administration charge to cover collection costs. All items must be returned in original packaging and must be packed to avoid return damage with the carriers, failure to do so will result in no credit being raised. Items received by you damaged/incorrect will be credited in full, all damages/shortages must be notified within 48hrs of receipt any items received with damage to the outer box must be signed for as “damaged” and notified back to us for claim on carrier. Any return must be returned within 45 days if original invoice date along with copy of the original invoice, any returns received after 45 days will not be accepted.

Deliveries are made in accordance to our carrier company any no loss of earnings/vehicle rental/lease/travel expenses/labour will be liable to the carrier company/Alpinair for failed/late/delayed/misrouted delivery of items/goods. Carriage will be charged at current rate depending on time of delivery required, price will be quoted at point of sale by Alpinair and will remain payable in full even if the part supplied is returned.

Payment Policy.
All prices are in pounds sterling (£UK).
Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable.
Ordering from outside of the UK, payment can only be accepted by credit card.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
All prices exclude VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Not Warranted.
Consequential loss/damage or vehicle recovery of any kind.
Damage caused by poor fitment /incorrect fitment /removal /misidentified product or any other work carried out thereof.
Vehicle rental/leasing due to incapacitated vehicle.
Failed items that cannot be supplied by ourselves, in which we would credit for the original value providing item is warranted after our inspection.
Reasonable wear and tear.
Items Failed on Vehicles that have exceeding 12,000 miles from fitment date to replacement date.